Ordering from VDC

1. Who can order from VDC?

The Virginia Distribution Center (VDC) is the cooperative procurement and distribution center for government entities. The VDC only serves Commonwealth of Virginia governmental agencies, mental health and correctional institutions, universities and colleges, localities, and political sub-divisions.

If you have a question regarding eligibility, please call us at 804-328-3232 ext. 0 or send us an email at: VDCCustomerCare@dgs.virginia.gov

2. How do I order from VDC?

Orders to the VDC can be processed through either the VDC's punch-out catalog within eVA or the VDC Web Order system (VWOS). If you do not have access to eVA and you are a state employee, contact your Purchasing Director to request this access.  Local governments, public schools, or public bodies can register to use eVA at https://evalocalgov.dgs.virginia.gov or you can place electronic orders through our VDC Web Order System. Please call us for details on how to get signed up and place your first order or see our tutorials.

3. What do I do if the VDC is out of stock?

Please contact our Customer Service Team at 804-328-3232 ext. 0 or e-mail them at VDCCustomerCare@dgs.virginia.gov.

4. How do I find out if an item is in stock before I place an order?

You can contact the VDC Customer Service at VDCCustomerCare@dgs.virginia.gov and we will check for product availability, however, we cannot hold products since they are sold on a first come first serve basis.

5. How can I find out when an item will be back in stock?

Please contact the VDC Customer Service at VDCCustomerCare@dgs.virginia.gov.

6. How can I check the status of my order?

Please contact our Customer Service Team at 804-328-3232 ext. 0 or e-mail them at VDCCustomerCare@dgs.virginia.gov

7. Does VDC offer price discounts for larger order quantities?

To benefit the Commonwealth, the VDC achieves its discounts through volume buying. These discounts are factored into our pricing structure to ensure maximum benefit to all of our customers.

8. Can I pick up my order from VDC?

Yes, VDC pickup hours are 8:00 AM to 3:00 PM, Monday thru Friday. Please be sure to put a comment on your order indicating you wish to pick it up.  Include agency contact and phone number on all orders.  Orders can generally be processed and available to accommodate the requested pickup date.  VDC will contact the person listed on the order as soon as it is ready for pickup.

9. What are my options if I need an emergency order?

Please contact our Customer Service Team at 804-328-3232 ext. 0 or e-mail them at VDCCustomerCare@dgs.virginia.gov to discuss what products are needed, the next available delivery time, and if any additional delivery charge may be incurred. Special accommodations can also be made to pick up the order at the VDC.